Everything you'd want to know before we launch.

Not yet — we're getting ready to launch, starting in Melbourne. When we go live you'll open a verified detailer's profile, pick a service and time, add your address and vehicle, and confirm with a small deposit. Join the waiting list and we'll tell you the moment booking opens in your suburb.

Join the waiting list with your name, email, and suburb on our home page. We'll send you one message the moment Autara opens near you — no spam, no daily noise.

Both. Many Autara pros are mobile and will come to your home, office, or kerbside; others work from a fixed location. When we launch, each detailer's profile will show whether they travel to you, the radius they cover, and what they need on-site (water, power, parking).

Yes. Once booking is live you'll be able to reschedule up to 24 hours before the appointment, free of charge. Closer to the time, you'll be able to message the pro directly — most are happy to shuffle if their schedule allows.

When you book, you're protected: if a pro doesn't arrive within a fair window, the booking is marked a no-show and your deposit is refunded in full. You're never charged for a service the pro didn't deliver.

We're opening city by city, starting with Melbourne — Sydney and Brisbane are next. We're not taking bookings yet, so join the waiting list: we use waitlist demand to decide where to open next, then tell you the moment we go live in your suburb.

When booking opens, a small deposit will confirm your booking and protect the pro from no-shows. It's a portion of the total set by each merchant, and your card isn't charged the full amount until the service is complete and you've confirmed it.

The remaining balance is captured once the pro marks the booking complete. Any add-ons agreed on the day (for example, an extra detail step) are itemised and broken down on your receipt.

All major credit and debit cards (Visa, Mastercard, American Express), plus Apple Pay and Google Pay where your device supports them. Payments are processed securely by Stripe — Autara never stores your card details.

Yes. When prices go live they'll be shown inclusive of GST, and a tax invoice is emailed automatically after every completed booking.

No. Customers never pay a separate booking fee — the price you see will be the price you pay. Autara earns its fee from the detailer, not from you.

Refunds go back to your original payment method and usually appear within 5–10 business days, depending on your bank. You'll see a refund status on your booking once we initiate it, and we email you when it's complete.

Charges only ever appear once per booking. If you ever see a duplicate, email support@autara.au with the booking ID and we'll trace the Stripe transaction and refund the duplicate within one business day. A failed payment simply means the booking isn't confirmed — just try again.

Yes. Tax invoices are emailed automatically once a booking is paid, and you'll be able to download them from your account.

Every pro provides a verified Australian Business Number, government-issued photo ID, and proof of public liability insurance before they can accept bookings. Our team reviews each application — most within 24 hours — so the detailers you'll see at launch are verified, insured, and accountable.

All Autara pros carry current public liability insurance. If damage occurs after you book, you'll be able to raise a dispute from your booking within 14 days. Our trust & safety team investigates, mediates, and connects you with the pro's insurer where applicable, holding any unreleased payment until the matter is resolved.

Yes. Only customers who completed and paid for a booking will be able to leave a review. We don't allow merchants to write or pay for reviews, and we remove any that breach our community guidelines — so every rating you'll see comes from a real, verified customer.

Trust your instincts. You'll be able to cancel from your booking or email support@autara.au and we'll handle the deposit refund and review the merchant. Unsafe behaviour can also be reported from a merchant's profile, and reports are investigated within one business day.

All traffic to Autara is encrypted (TLS) and your personal information is stored encrypted at rest. Card details are never stored on Autara servers — they're held by Stripe, a PCI-DSS Level 1 payment provider. You can request a copy or deletion of your data at any time by emailing privacy@autara.au.

No. Right now all you need is the waiting-list form on our home page. Native iOS and Android apps are on the way and will roll out around launch — we'll email you the download links the moment they're live.

When accounts open, Autara will use passwordless sign-in: enter your email or phone number and we'll send a one-time code. No password to remember, no password to steal.

Your garage will be the list of vehicles you've used at checkout, so the make, model, and rego pre-fill on your next booking. You'll be able to edit or remove any vehicle at any time.

If you've joined the waiting list, email support@autara.au from the address you signed up with and we'll remove your details. Once full accounts open, you'll be able to delete your account and all associated personal data within 30 days, in line with our privacy policy.

Start your application at merchants.autara.au. You'll need a valid ABN, public liability insurance, and a photo ID. Once approved you can build your service catalogue and set your travel radius so you're ready to take bookings the moment we launch in your area.

Our pricing is being finalised, and we'll walk you through the full fee structure during onboarding. There are no lead fees and no per-listing fees — you only pay when you earn from a completed booking.

Payouts run through Stripe Connect and typically land in your bank account within two business days of a booking being marked complete. You'll be able to track every payout from the merchant app.

Yes. The Autara Merchant app handles availability, accepting and declining bookings, in-booking chat, earnings, and your service catalogue — you'll run your whole business from your phone.