Support
How can we help?
Browse the answers below or email us directly at support@autara.au. We reply as soon as we can.
Frequently asked questions
For a question about a booking, a refund, or anything else, email support@autara.au. A person replies.
What is Autara?
Autara is an Australian marketplace that connects car owners with verified car care professionals. Every pro is ABN- and ID-checked before they can take a booking, and your deposit is only charged once a pro accepts your booking.
Can I book a car care pro right now?
Yes, through a link from your pro. Open it, choose a service and a time, and confirm with a deposit. You need an Autara account to book, so tapping Book takes you to sign-in and brings you straight back. Search opens later, city by city.
Do I need an account to book?
Yes. A booking is tied to a real account so you can follow the job, keep your receipt, and rate the work afterwards. Sign-in is passwordless: enter your email and we send you a one-time code. Browsing profiles, prices and available times needs no account.
How do I find a car care pro while search is closed?
Through the link a pro shares with you. Every Autara profile is a working booking page. Search and browse switch on when we open in your city, and the waiting list on our home page is how we tell you when.
Can I message my pro?
Yes. Once the pro confirms your booking, it has a message thread in your account while the job is on, so you can send arrival notes or ask a question.
How does payment work?
You secure the slot with a deposit, which is only charged once the pro accepts, and the balance is charged after the service is completed. Prices include GST. Autara never stores your full card details.
Are the pros verified?
Yes. Every pro is ABN- and ID-checked and provides proof of public liability insurance before they can take a single booking.
Is there an Autara app?
Not yet. Autara runs in your browser, so you can book, pay and manage your bookings from the web today. Native iOS and Android apps are on the way and we will share the download links as soon as they are live.
How do I update or remove my details?
Email us at support@autara.au and we will update or remove your details. If you joined the waiting list and want off it entirely, use the subject 'Remove my details' and we will action it promptly.