Autara Merchant Terms and Conditions
Version: V1.1 | Effective Date: Platform Launch
These Autara Merchant Terms and Conditions (together with the Order Form, Privacy Policy, Community Guidelines, and all Schedules, this Agreement) govern Your access to and use of the Autara Platform as a Merchant. Please read them carefully before registering. The Privacy Policy and Community Guidelines are incorporated into this Agreement by reference.
If You have any questions, contact us at support@autara.au.
1. Definitions and Interpretation
1.1 Definitions
| Term | Meaning |
|---|---|
| ABN | Australian Business Number issued by the Australian Business Register. |
| ACL | The Australian Consumer Law, being Schedule 2 to the Competition and Consumer Act 2010 (Cth). |
| Account | The Merchant's registered account on the Platform, through which the Merchant accesses the Merchant Portal and manages their Merchant Store. |
| Agreed Price | The price payable by the Customer for a Service, as listed on the Merchant's listing at the time of Booking, inclusive of GST. |
| Approved Deductions | Amounts to be deducted from Net Proceeds as contemplated under this Agreement, including Cancellation Fees, refunds attributable to the Merchant, Commission adjustments, and other amounts owed by the Merchant to Autara. |
| Autara / we / us / our | Autara (ABN 46 299 200 791) of U24, 234 Warrigal Rd, Camberwell, VIC 3124, Australia. |
| Booking | A confirmed engagement between a Customer and a Merchant for a Service, created when the Merchant accepts the Customer's request and a Booking Confirmation is issued. |
| Booking Confirmation | The notification issued by Autara to both parties confirming a Booking has been created. |
| Business Day | Any day other than a Saturday, Sunday, or public holiday in the State of Victoria, Australia. |
| Cancellation Fee | The fee charged to a Merchant for a Merchant-initiated cancellation, as set out in clause 8.1(b). |
| Cancellation Window | The 24-hour period immediately following issuance of a Booking Confirmation. |
| Commission | The percentage-based or flat fee charged by Autara on each completed Booking, as agreed in the Onboarding Flow or Order Form. |
| Community Guidelines | Autara's Community Guidelines as published on the Platform, as updated from time to time. |
| Confidential Information | Information that is by its nature confidential or marked as such, excluding information that is publicly available. |
| Environmental Laws | All applicable federal, state, territory, and local government laws and regulations relating to environmental protection and waste management. |
| GST | Goods and services tax within the meaning of the GST Act. |
| Net Proceeds | The amount payable to the Merchant, being the Agreed Price less the Commission and any Approved Deductions. |
| SLA | The minimum service standards set out in Schedule A. |
2. Commencement and Term
2.1 This Agreement commences on the Commencement Date and continues until terminated in accordance with clause 16.
2.2 By completing the Onboarding Flow and activating their Account, the Merchant agrees to be bound by this Agreement.
2.3 The Merchant acknowledges that Autara is a marketplace intermediary only and is not a party to the contract between the Merchant and the Customer.
3. Merchant Registration and Onboarding
3.1 Eligibility
To register and operate as a Merchant on the Platform, You must:
- be at least 18 years of age;
- hold a valid ABN and be registered for GST if applicable;
- hold current public liability insurance (minimum AUD $5,000,000 per occurrence);
- have the legal right to work and provide Services in Australia;
- hold all required licences, permits, and certifications.
3.2 Onboarding Flow
Before Your listing can be activated, You must complete business details, service catalogue, availability, Stripe Express setup, insurance upload, photo ID verification, and environmental declaration.
6. Merchant Obligations
The Merchant must at all times maintain a valid ABN, current insurance, and all required licences. The Merchant must only post accurate information and comply with all Laws, industry standards, and Autara policies.
The Merchant must not use the Platform for any illegal purpose, solicit off-platform payments, or post infringing or defamatory content.
7. Environmental Compliance
7.1 The Merchant is solely and independently responsible for complying with all Environmental Laws applicable to the Services.
7.2 The Merchant must notify Autara within 24 hours of any environmental incident or unauthorised discharge.
7.3 The Merchant indemnifies Autara against all costs and liabilities arising from any breach of Environmental Laws.
9. Booking Process and Service Delivery
9.2 Booking Commitment. Once a Booking is confirmed, the Merchant is strictly committed to performing the Service at the agreed time, location, and Agreed Price.
9.3 Service Standards. The Merchant must perform all Services with due care and skill and in compliance with the SLA (Schedule A).
9.7 Independent Contractor. The Merchant operates as an independent contractor and not as an employee or agent of Autara.
10. Commission and Payments
10.1 Commission. Autara is entitled to the Commission on each completed Booking, deducted from the Agreed Price along with any Approved Deductions.
10.2 Payouts.Payouts are processed exclusively via Stripe Connect to the Merchant's Stripe Express account.
11. GST
All Service prices must be inclusive of GST. The Merchant is solely responsible for remitting GST to the ATO. Autara acts as a limited agent solely for the purpose of generating Tax Invoices to Customers on the Merchant's behalf.
12. Cancellations and Refunds
Merchant-initiated cancellations may incur a Cancellation Fee. Customer cancellations within the 24-hour window are free. After the window, late cancellation fees may apply in accordance with the Customer Terms.
15. Customer Data and Privacy
The Merchant must handle all Customer data strictly in accordance with the Australian Privacy Principles and Autara's Privacy Policy. Customer data must only be used to fulfill the relevant Booking and must not be used for marketing or solicitation.
16. Reviews and Ratings
The Merchant must maintain a minimum average Merchant Rating as set out in the SLA. Failure to do so may lead to a probationary period or Account suspension.
21. Account Suspension and Termination
Either party may terminate for convenience with 30 days' notice. Autara may suspend or terminate accounts for material breach, illegal activity, or failure to maintain required standards.
Schedule A – Service Level Agreement (SLA)
| Policy | Requirement |
|---|---|
| Cancellation Rate | Must be less than 2.75%. |
| Minimum Merchant Rating | Must maintain a minimum rating (e.g., 4.0 / 5.0). |
| Response Time | Must respond to inquiries within 1 Business Day. |
| Environmental Compliance | Must hold required permits and use containment measures. |
Contact
Autara
Legal notices: legal@autara.au
Privacy enquiries: privacy@autara.au